🥇Tripadvisor’s Rating: 4.0
★★★★✬
🥇Customer’s Rating: 2.5
★★✬
🥇Our Rating: 3.2
★★★✬
About Emperors Palace
This majestic venue provides sumptuous lodging across four distinct hotels, an exquisite health and beauty spa, an extraordinary casino offering supreme gaming experiences, top-tier dining selections, breathtaking entertainment possibilities, premier conference amenities, and flawless service.
Suitable for:
Gamblers, people who enjoy a lively atmosphere, and those seeking a variety of restaurants.
Not suitable for:
People on a tight budget, those who dislike crowds, and those seeking a quiet and relaxing environment or a wide variety of non-gambling activities.
Top Factors from Customer Reviews
Next, we will uncover the positive and negative aspects of Emperors Palace, based on reviews and personal experiences of users, providing valuable insights for potential customers.
Positive Factors
| Factor | Frequency | Example Quotes |
| Restaurants | 18 | – “Wow I had a great day and the place always looks beautiful and clean, kids were happy to see the place and it is accommodating.” – “The new revamped Suncoast is an upgrade of note, all tastes and requirements have been catered to…” |
| Entertainment | 14 | – “Great for family, business and solo entertainment. Go and gamble, eat, swim watch movies or play games at this non stop happening place.” – “Suncoast Casino offers great entertainment for the whole family.” |
| Location | 10 | – “Wow I had a great day and the place always looks beautiful and clean…” – “Situated right next to Suncoast casino with great restaurants and entertainment. Easy access to the beach.” |
| Staff | 7 | – “Thank you for an amazing service from Sli@ laparada suncoast. We really enjoyed our time there.” – “The staff are really friendly (well most of them!) and the bar service was a bit on the slow side.” |
Negative Factors
| Factor | Frequency | Example Quotes |
| Service | 22 | – “Waiting more than half an hour for bookings to answer their phone.” – “The staff of Emperors Palace, from hotels to restaurants, shopping centre and casino is so friendly and make you feel so important.” |
| Payouts | 15 | – “Worst casino ever they dont do maintenance on theyre machines that are there for the kids and family entertainment wont ever support them again” – “Machines are programmed to benefit Peermont. Free Spins with no wins. The Palace of Gobbling your cash.” |
| Crowds | 12 | – “The place was very packed all over, so we struggled to find empty slot machines…” – “It can get very busy at times, especially on weekends and public holidays…” |
| Cleanliness | 8 | – “The bathrooms are disgusting. Smell of urine was overwhelming.” – “The whole place looks too much like San Diego’s famous Del Coronado Hotel but nowhere as fine. It offers shops and eateries just as you’d expect in such a Disneyesque set up. And of course here in South Africa it needs a casino.” |
Address and Contacts
| Address | 64 Jones Road Kempton Park, Kempton Park 1620 South Africa |
| Opening Hours | 12:00 AM – 11:59 PM |
| Phone | +27 (0)11 928 1000 |
| [email protected].za | |
| Website | https://emperorspalace.com |
