🥇Tripadvisor’s Rating: 3.5
★★★✬
🥇Customer’s Rating: 2.25
★★✬
🥇Our Rating: 3.0
★★★
About Carousel Casino & Entertainment World
Suitable for:
Not suitable for:
Top Factors from Customer Reviews
Next, we will uncover the positive and negative aspects of Carousel Casino & Entertainment World, based on reviews and personal experiences of users, providing valuable insights for potential customers.
Positive Factors
| Factor | Frequency | Example Quotes |
| Location | 4 | – “Well located and lovely views, and plenty of gaming and entertaining things to do here…” – “Situated right next to Suncoast casino with great restaurants and entertainment.” |
| Staff | 3 | – “The staff are really friendly (well most of them!) and the bar service was a bit on the slow side.” – “Very nice and found the staff very occommodating.” |
| Casino | 2 | – “Nice small casino.. way smaller than the major cities. Friendly staff.” – “Small more intimate Casino. Drinks very reasonable priced.” |
| Entertainment | 2 | – “Great place to visit. Even if you don’t gamble. It’s very big and you are really spoilt for restaurants.” – “Nice for a stroll, the craft market is nice.” |
Negative Factors
| Factor | Frequency | Example Quotes |
| Service | 5 | – “The service is shocking. Staff walk past you and seem to purposely avoid eye contact.” – “The staff at the casino entrance can be more strict with the searches.” |
| Facilities | 4 | – “Rooms are not to standard. Customer service response also dismal. Very limited family activities…” – “The place is totally run down, service in almost every outlet is terrible…” |
| Price | 3 | – “For years we have been travelling from Johannesburg to the Carousel casino and hotel. … Recently they started charging R50 toll fee for Gold card holders.” – “It is very expensive and you have to suffer the overloaded buses taking you from the car park to the Entertainment Centre.” |
| Cleanliness | 2 | – “The bathrooms are disgusting. Smell of urine was overwhelming.” – “The place is old and weary.huge massive place but boring.” |
Address and Contacts
| Address | 6 Sandown Valley Crescent, Sandton Gauteng, South Africa |
| Opening Hours | Varies by game type |
| Phone | +27 120060007 |
| [email protected] | |
| Website | https://www.suninternational.com/ |
