🥇Tripadvisor’s Rating: 3.5
★★★✬
🥇Customer’s Rating: 2.0
★★
🥇Our Rating: 2.8
★★✬
About Carnival City & Entertainment World
A large casino complex with a variety of entertainment options, including movies, games, and live shows.
Suitable for:
Families with children, those looking for a variety of entertainment options, including movies, games, and live shows.
Not suitable for:
Those seeking a high-end casino experience or a quiet and relaxing atmosphere.
Top Factors from Customer Reviews
Next, we will uncover the positive and negative aspects of Carnival City & Entertainment World, based on reviews and personal experiences of users, providing valuable insights for potential customers.
Positive Factors
| Factor | Frequency | Example Quotes |
| Entertainment | 10 | – “Great place for family visit. Lots of activities & entertainment for kids.” – “Carnival City is a great place where you can enjoy a day with your family or friends.” |
| Restaurants | 8 | – “The new spur is excellent. One of the best on Durban. Spacious and a lively outdoor water area.” – “Lots of restaurants and some entertainment. The place gets busy over weekends.” |
| Location | 7 | – “Well located and lovely views, and plenty of gaming and entertaining things to do here…” – “Situated right next to Suncoast casino with great restaurants and entertainment.” |
| Staff | 6 | – “The staff are really friendly (well most of them!) and the bar service was a bit on the slow side.” – “Very nice and found the staff very occommodating.” |
Negative Factors
| Factor | Frequency | Example Quotes |
| Service | 12 | – “Rude rude rude!. No assistance. … The staff is there to bully patrons and kids instead of being polite and friendly.” – “The staff at the casino entrance can be more strict with the searches.” |
| Cleanliness | 8 | – “The bathrooms are never clean been here several times first more then 5years and it does nothis matter from 7 to 7 I have never had a clean bathroom atany of the fewe that’s available at the mall” – “The place is totally run down, service in almost every outlet is terrible…” |
| Payouts | 7 | – “Machines are rigged I’ve been to many other casinos in the country grandwest by far the worst of them all their only take and never let players even enjoy one cannot comprehend spending tens of thousands on a lot of machines and loose…” – “Don’t waste your money here nobody is winning recently they need money to pay for all the new renovations???????” |
| Crowds | 6 | – “The place was very packed all over, so we struggled to find empty slot machines…” – “It can get very busy at times, especially on weekends and public holidays…” |
Address and Contacts
| Address | 6 Sandown Valley Crescent, Sandton Gauteng, South Africa |
| Opening Hours | 24/7 |
| Phone | +27 11 780 7000 |
| crobook@suninternational.com | |
| Website | https://www.suninternational.com/carnival-city/ |
